Privacy policy: https://www.intercom.com/legal/cookie-policy
| Cookie | Category | Purpose |
|---|---|---|
intercom-device-id- | Analytics | Identifier for each unique device that interacts with the Messenger. It is refreshed on each successful ping, extending it another 9 months. We use this cookie to determine the unique devices interacting with the Intercom Messenger to prevent abuse. |
intercom-id- | Analytics | Anonymous visitor identifier cookie. As people visit your site they get this cookie. |
intercom-session- | Analytics | Identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it one week from that moment. The user can access their conversations and have data communicated on logged-out pages for 1 week, as long as the session isn't intentionally terminated with Intercom('shutdown');, which usually happens on logout. |
Running Intercom on your site? A free Conzent scan shows which of these cookies are set before consent, and the banner blocks them until the visitor agrees.
Last updated 2026-09-27.