Best in class Support
Elise, our AI support agent, answers instantly at any hour, every day of the year. When you need a person, our engineers take over during business hours, with published response times you can hold us to.
Reach our team by email for general inquiries, Google Consent Mode issues, feature requests, or bug reports.
Call us directly. Available during business hours with AI support outside of hours. You can always ask to talk to a human.
Get help from the community and our team on GitHub.
What we commit to, and will not quietly exceed. Business hours are Monday to Friday, 09:00 to 17:00 CET.
| Plan | First response | Channels |
|---|---|---|
| Business | Same business day when we receive it before 13:00 CET, otherwise by the end of the next business day | Email, phone, live chat |
| Personal | Within 1 business day | Email, live chat |
| Self-hosted (OCI, free) | Community support, best effort | GitHub, forum |
| Self-hosted with a support agreement | Per agreement, with a named contact | Email, phone |
If you wish to remove our IP addresses from Google Analytics or other tools, below you will find all our currently used IP addresses. All our cloud servers are in the EU.
| IP Address |
|---|
95.216.174.208 |
95.217.220.0 |
95.216.192.145 |
37.27.4.54 |
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