Terms of service

Terms governing use of the Conzent platform and services.

Terms of service

Last updated: 31 August 2026

These terms govern your use of the Conzent platform and services provided by Conzent ApS ("Conzent", "we", "us"), CVR 45040631, Rådhusstræde 15, 1466 Copenhagen K, Denmark.

1. Acceptance

By creating an account or using our services, you agree to these terms. If you do not agree, do not use the service.

2. Who these terms apply to

The service is intended for business use. If you are a consumer under Danish or EU law, nothing in these terms removes rights you have that cannot be waived by agreement, and those rights take precedence over any conflicting term here.

3. Service description

Conzent provides a consent management platform (CMP) that helps website owners collect, manage and document user consent for cookies and tracking technologies. We offer:

  • A managed cloud service at getconzent.com
  • An open-source self-hosted edition (OCI) under the Apache License 2.0

4. What Conzent is, and what it is not

This section matters more than any other, so we have written it plainly rather than burying it.

Conzent is software. It is not legal advice. We are not a law firm, we are not your data protection officer, and nothing in our product, documentation, templates, checklists, generated policies, compliance scores or support correspondence constitutes legal advice or a legal opinion.

Using Conzent does not by itself make you compliant with any law. Compliance depends on decisions only you can make and facts only you control: which trackers you run, how you configure categories and texts, what your legal basis is, what your other systems do with the data, and how the law is interpreted in each market you operate in. We give you the tools to implement and evidence consent. We cannot and do not warrant that your use of them satisfies the GDPR, the ePrivacy Directive, the CCPA or CPRA, the IAB Transparency and Consent Framework, Google's policies, or any other law, framework or programme requirement.

You remain responsible for your own compliance. We strongly recommend you take your own legal advice on your specific situation. Where we describe a feature as supporting a framework, that describes the technical capability of the software, not a guarantee of any legal or certification outcome for you.

5. Your responsibilities

  • Provide accurate registration information and keep it current
  • Maintain the security of your account credentials, and tell us promptly if you believe they have been compromised
  • Configure the platform correctly for your sites, including your categories, texts, languages and cookie classifications, and review them when your site changes
  • Ensure you have a lawful basis for the processing you carry out through the platform
  • Ensure your use of the platform complies with applicable privacy law in every jurisdiction you operate in
  • Keep your own records and exports of data that matters to you, including consent logs, using the export features we provide

6. Acceptable use

You must not use the service for any unlawful purpose, nor to deceive or mislead the people whose consent you are collecting. Specifically, you must not configure the platform to record consent that was not freely given, to make refusing consent materially harder than giving it, or to misrepresent to visitors what data is collected or by whom. You must not attempt to gain unauthorised access to the platform or to other customers' data, interfere with its operation, or use it to store or distribute unlawful content.

We may refuse, suspend or terminate service for use that breaches this section.

7. Service availability

We strive for high availability but do not guarantee uninterrupted or error-free service. Scheduled maintenance will be communicated in advance where practical. Published response times are set out on our support page. Enterprise customers may agree separate service levels in writing, and only a written agreement signed by us creates a service level commitment.

The consent banner is designed to fail closed, meaning that if our systems are unreachable, third-party scripts remain blocked rather than being released. We consider this the correct behaviour, and you acknowledge it may mean tracking and analytics do not run during such a period.

8. Data processing

When you use Conzent to manage consent on your websites, you are the data controller and Conzent acts as a data processor. A separate data processing agreement (DPA) governs that relationship and is available on request from privacy@getconzent.com. Our privacy policy explains what we do with data for which we are ourselves the controller.

9. Payment terms

  • Free tier: no payment required
  • Paid plans: billed monthly or annually in advance
  • Prices are in EUR and exclude VAT where applicable
  • You may cancel at any time; service continues until the end of the billing period
  • Fees already paid are non-refundable except where the law requires otherwise or we have agreed otherwise in writing

10. Intellectual property

  • The Conzent cloud platform and branding are owned by Conzent ApS
  • The OCI self-hosted edition is open source under the Apache License 2.0. The premium cloud modules and the Conzent brand remain proprietary
  • Content you create using our platform remains yours

11. The self-hosted edition

The open-source edition is provided under the Apache License 2.0, which includes that licence's disclaimer of warranties and limitation of liability. If you self-host, you operate the software: you are responsible for your infrastructure, your backups, your TLS configuration, your updates and your security. We have no access to your installation and no ability to fix, monitor or restore it unless you have separately purchased a support agreement.

12. Third parties and evolving standards

The platform interoperates with third-party services and frameworks we do not control, including Google Consent Mode, Google Tag Manager, the IAB Transparency and Consent Framework and its Global Vendor List, and content management systems. Those parties can change their requirements, interfaces or policies at any time. We work to keep pace and will make reasonable efforts to maintain compatibility, but we are not liable for changes made by third parties, for their acts or omissions, or for any consequence of a third party changing or withdrawing a service, certification or programme.

13. Warranties

To the maximum extent permitted by law, the service is provided "as is" and "as available", and we disclaim all warranties, conditions and representations that are not expressly stated in these terms, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the service will meet your requirements, operate without interruption, or produce any particular legal or commercial outcome.

14. Limitation of liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special or consequential damages, nor for loss of profits, revenue, goodwill, data, or anticipated savings, however arising.
  • We are not liable for fines, penalties, damages or enforcement costs imposed on you by a supervisory authority, regulator, certification body or court, nor for claims brought against you by data subjects or third parties, arising from your processing activities, your configuration of the platform, or your compliance decisions.
  • Our total aggregate liability arising out of or in connection with these terms and the service shall not exceed the total amount you paid us in the twelve months immediately preceding the event giving rise to the claim.
  • Where the service is provided free of charge, including the free tier and the self-hosted edition, our aggregate liability is limited to the maximum extent permitted by law.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence or wilful misconduct.

15. Indemnity

You agree to indemnify and hold us harmless against claims, damages, losses and reasonable costs, including reasonable legal fees, brought by a third party and arising from your breach of these terms, your unlawful use of the service, the content of your websites, or your own processing of personal data.

16. Suspension and termination

You may stop using the service at any time. We may suspend or terminate access where you materially breach these terms, where fees remain unpaid after written reminder, or where continued provision would expose us or others to legal risk or security risk. Except in urgent cases we will give you notice and an opportunity to remedy the breach first.

On termination you may export your data using the tools we provide. We delete your data as described in our privacy policy and, where applicable, in the data processing agreement.

17. Events outside our control

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including infrastructure or network provider failures, denial of service or other attacks, power or connectivity failures, acts of government, or natural events.

18. Changes to the service

We continue to develop the platform and may add, change or remove features. Where a change materially reduces functionality you rely on, we will give reasonable notice. Discontinuing a cloud module does not affect your rights under the Apache 2.0 licence to the open-source core.

19. Governing law

These terms are governed by the laws of Denmark. Disputes shall be resolved in the courts of Copenhagen.

20. Changes to these terms

We may update these terms with 30 days' notice. Continued use after the notice period constitutes acceptance. If you do not accept a change, you may terminate before it takes effect.

21. Severability and entire agreement

If any provision of these terms is found unenforceable, the rest remain in force and the unenforceable provision applies to the maximum extent permitted. These terms, together with any written agreement signed by us, our privacy policy and any applicable data processing agreement, form the entire agreement between us.

Contact

For questions about these terms, contact legal@getconzent.com.