Privacy policy: https://www.zendesk.com/company/agreements-and-terms/privacy-notice/
| Cookie | Category | Purpose |
|---|---|---|
_answer_bot_service_session | Functional | This cookie stores unique session key for Answer Bot product. Used to uniquely identify a user session when using Answer Bot Article Recommendations. |
connect.sid | Functional | This is used for user sessions and is strictly necessary for the Community. Session cookies allow websites to remember users within a website when they move between web pages. These cookies tell the server what pages to show the user so the user doesn’t have to remember where they left off or start navigating the site all over again. |
help_center_data | Functional | This cookie stores the text string of an end-user’s search term in the Help Center Functionality. It stores this so that it can check whether a ticket was created after that term was searched. A user identifier is not stored so it is not possible to specify which user completed the search at the time of reporting. |
_help_center_session | Functional | This cookie stores unique session key for Help Center Functionality. |
SUID | Analytics | Stores a unique session ID for statistics and collects information on user preferences and interaction with web-campaign content. |
ZD-buid | Analytics | This cookie is used to create a deviceId and track analytics events for pages that load a Web Widget on them. |
ZD-launcherLabelRemoved | Functional | If the end user chooses to dismiss the launcher label, then we store this value to ensure that the message is not displayed again on other pages. |
ZD-settings | Functional | This cookie stores a hash of settings so that we don't keep sending requests to our backend. |
ZD-store | Functional | This cookie ensures consistent presentation of the Web Widget (Classic) when an End-User navigates to a new web page. |
ZD-suid | Analytics | This cookie is used to create a sessionId and track analytics events for pages that load a Web Widget on them. |
ZD-widgetOpen | Functional | This cookie maintains the open/closed state of the Web Widget across page visits. |
ZD-zE_oauth | Functional | This cookie stores the authentication token once the user has been authenticated.Web Widget (Classic) offers pre-built API functionality for cookie consent; see here: Web Widget (Classic) Cookie Permission in Developer Center. Alternatively, these Cookies respect external cookie bot functionality as well. |
_zdsession_talk_embeddables_service | Functional | This cookie is used for load balancing. |
_zdshared_user_session_analytics | Analytics | This cookie is Used to track information about visits for analytics purposes. |
_zendesk_authenticated | Functional | This is a flag set when a user is authenticated to display the most up to date content. |
_zendesk_cookie | Functional | This cookie saves arbitrary preference settings. Two factor authentication features and device tracking will not work without it. |
_zendesk_nps_session | Functional | This cookie stores a unique key for a session, for landing page after responding to an NPS survey (if enabled) |
_zendesk_session | Functional | This cookie stores account ID, route for internal service calls and the cross-site request forgery token. |
_zendesk_shared_session | Functional | This cookie is used for authentication and set to be anonymous |
zendesk_thirdparty_test | Functional | This cookie stores account ID, route for internal service calls and the cross-site request forgery token. |
__zlcmid | Marketing | Live chat widget on Slack contact page (ZopIM) |
__zlcprivacy | Functional | This cookie store visitor's decision on CookieLaw |
zte2095 | Functional | This cookie is used to identify the domain/subdomain the Chat Widget is located on. |
Running Zendesk on your site? A free Conzent scan shows which of these cookies are set before consent, and the banner blocks them until the visitor agrees.
Last updated 2026-09-27.